SHIPPING METHOD

DHL is our logistic partner deliveries within Germany, to Austria and Switzerland. All deliveries from hello’ben are covered by insurance against theft and damages due to an accident. As soon as you have received your delivery and confirmed it in writing, the insurance cover through hello’ben expires.
We ask for your understanding that we cannot deliver to post office boxes and do not offer collection. We process and ship orders during our general business hours. These are Monday to Friday, 10:00 a.m. to 4:00 p.m. CET.

DELIVERY COSTS AND DELIVERY TIME

Please see attached the price list, all orders above 350,00 € are free of charge.

Germany:  

DHL Express

14,50 EUR 

1-2 business days

Germany:  

DHL Standard

  5,99 EUR

2-3 business days

EU Zone 1 (all EU member states):  

DHL Standard

15,99 EUR   

3-5 business days

EU Zone 2 (Switzerland and UK):  

DHL Standard

26,90 EUR 

k. A.

For delivery costs to non-listed countries please get in contact with our customer support, so we can offer you the best rate and service. Hello‘ben is not responsible for the customs duty and the customs clearance fee.

SHIPMENT TRACKING

When booking the corresponding shipping option, the tracking number will be sent in an email notification immediately after the order has been placed.

RETURNS

Returns within Germany is free of charge. A return label can be requested via email to retouren@hello-ben.com. We will send an email to you, with the label attached. Returns from outside of Germany are not eligible for a prepaid return label.
Please send your returns to the following address:

hello'ben
Retouren
Elsässer Strasse 25
81667 München

TERMS OF REDEMPTION

Please make sure the returned articles are in perfect, unused, unwashed, and undamaged condition, that all labels are still attached to the garment and have been delivered to the third-party logistics provider within the return period to receive a refund of payment. Once the return has been checked by our team, you will receive an email regarding the returned items. We will refund you as quickly as possible. Please note, that the refund is always credited to the payment method with which the original purchase was made. If the purchase was made with a gift card, a new gift card will be issued.

STATED PERIOD OF RETURN

Articles can be returned within 14 days after receiving.

 

 

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